Wiki is a powerful search tool. I will definately use it in the future, I put Harry Potter in the searching box, and it bring everything I need, such as Plot summary, Universe, Chronology, Translations, Awards and honours...
It is a good communication media, customer can play a more active part , they can put their thoughts on and view everyone else ideas, Community news, Book club, Ask librarian may be changed to Ask anyone who knows.
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